Returns & Refund Policy
At MetalGardenArt.co.uk, we strive to ensure you are completely satisfied with your purchase. If you are not 100% happy, you can return the product for a full refund to the payment source.
Return Period: You have up to 30 days from the date of purchase to return an item.
Condition: Items must be returned in the same unused condition as received, ensuring they are undamaged and in their original packaging.
Exclusions: Custom-manufactured parts and items cannot be returned.
To initiate a return, please contact us at customer-service@metalgardenart.co.uk and send the product to:
PlazCutz
16b Middlegate
White Lund Industrial Estate
Morecambe
LA3 3BN
For any questions or further assistance, please reach out to our customer service team.
Additional Notes
Refund Process: Refunds will be processed to the original payment method around 1 business day after we receive the returned item. Please allow additional time for your bank or credit card company to process the refund.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.
Handling Time: Once we receive your return, it will be inspected to ensure it meets our return policy criteria. If approved, your refund will be initiated, and you will be notified via email.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions about our return policy or to initiate a return, please contact our customer service team at customer-service@metalgardenart.co.uk. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free. Thank you for choosing MetalGardenArt.co.uk.